DonBet Privacy Policy

At DonBet Casino, we are committed to protecting the personal information you share with us when you visit our website, register an account, or use our gaming and sports betting services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information. By creating an account or browsing our platform, you agree to the practices described below. If you have questions about donbet casino login, data handling, or your rights, our support team is available to help.

Who We Are

Don Bet is owned and operated by GTW B.V., a company incorporated in Curaçao under company number 165433, with its registered address at Zuikertuintjeweg Z/N, Curaçao. Payments are processed through our payment agent, CYGTW LTD, registered in Limassol, Cyprus. We operate under a licence issued by the Curaçao Gaming Authority (licence number OGL/2024/250/0115). Throughout this policy, "we," "us," and "our" refer to DonBet Casino and its affiliated payment agent.

Information We Collect

We collect various categories of information to provide, secure, and improve our services. When you complete donbet register, we ask for identifying details, and we continue gathering data throughout your relationship with us.

• We collect registration information such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents, including government-issued ID, proof of address (utility bill), and payment method confirmation, which may be required in Latin or Cyrillic script, with video verification requested in some cases
• We record financial information related to donbet deposit and donbet withdrawal transactions, including payment method details and transaction history
• We track your gaming activity across Slots, Live Casino, Mini Games, and Sportsbook, including bets placed, wins, losses, and VIP Mafia points earned
• We log technical data such as IP address, device type, browser information, and session activity when you use donbet login or browse our mobile-optimised site
• We store your communications with our Live Chat and email support teams for quality and compliance purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and analyse how you interact with our platform. Our cookie practices are detailed separately in our Cookie Policy, but we note here that cookies help us detect fraudulent don bet login attempts and personalise promotional offers relevant to you.

How We Use Your Data

Our DonBet platform processes your personal data for several legitimate purposes. We use your information to verify your identity, process donbet withdrawal requests, prevent fraud, comply with anti-money laundering obligations under our Curaçao Gaming Authority licence, and deliver the gaming experience you expect, including access to our 7,800+ slots and 200+ live games.

• We use your data to manage your account, including balance updates and donbet promo code redemptions
• We use your contact details to send transactional notifications and, where you have consented, marketing communications about donbet free spins, donbet no deposit bonus offers, and VIP Mafia rewards
• We use behavioural data to calculate loyalty points, Doncoins, and weekly cashback eligibility
• We analyse usage patterns to improve website performance, including our donbet app alternative, the mobile-responsive browser experience
• We retain records to meet legal, regulatory, and licensing obligations, including complaint handling within the required two-month window

Legal Basis for Processing

We process your personal data based on contractual necessity to provide our services, compliance with legal and regulatory obligations under our Curaçao licence, our legitimate business interests in preventing fraud and improving our offering, and, where applicable, your explicit consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate our business.

• We share data with payment processors, including banks, e-wallets, and cryptocurrency processors like BitGo, to complete donbet deposit and donbet withdrawal transactions
• We share information with identity verification providers to confirm your age and identity before processing payouts
• We disclose data to regulators, law enforcement, or government authorities when legally required
• We share limited data with game and sportsbook providers, such as Pragmatic Play and Evolution-style live studios, to facilitate gameplay
• We may share data with our payment agent, CYGTW LTD, for processing transactions on our behalf

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Dormant accounts, defined as accounts inactive for 12 months, may incur a monthly fee as described in our terms, and we retain associated records accordingly. Once retention periods expire, we securely delete or anonymise your data.

Data Security

We implement technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our DonBet Casino systems use encryption for sensitive data transmission, restricted access controls, and regular security reviews. While we take reasonable precautions, no system is completely secure, and we encourage you to protect your own donbet casino login credentials by using strong, unique passwords.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within applicable timeframes.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us through Live Chat, available 24/7, or email us at support@donbet.com. We aim to respond promptly and in accordance with applicable law.

Restricted Jurisdictions

Our services, including Don Bet promotional offers like the welcome bonus and Live Casino bonus, are not available to residents of certain restricted countries listed in our Terms and Conditions. We do not knowingly process personal data from individuals in jurisdictions where our services are prohibited, including the United States, the Netherlands, and other restricted territories.

Children's Privacy

Our platform is intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

International Data Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards whenever such transfers occur.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services, including donbet casino login and gameplay, after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at DonBet Casino, please reach out via our 24/7 Live Chat or email us at support@donbet.com. You can also connect with us through our official Telegram, Discord, X, and Instagram channels for general inquiries.